App Support

Contact support

Email admin@yerimlab.com with a description of the issue. Please include your device model, operating system version, ItItIt app version, and the steps that led to the problem. Do not include passwords or other sensitive information.

Troubleshooting

For most issues, try these steps:

• Close ItItIt completely and reopen it.
• Confirm that your device has an internet connection.
• Confirm that any requested app permissions are enabled.
• Install the latest ItItIt update from the App Store.
• Install the latest compatible operating system update.
• Restart your device and try again.

App data and settings

If information or settings do not appear as expected, confirm that you are using the same device and account, when applicable, and that ItItIt has the permissions needed for the feature you are using. Avoid deleting or reinstalling the app until you have confirmed that any important data is backed up.

Report a problem

If the issue continues, send support a screenshot or screen recording when possible. Explain what you expected to happen and what happened instead. This information helps us reproduce and resolve the problem.

Feature requests and feedback

Ideas and general feedback are welcome at admin@yerimlab.com. We review all feedback, although we cannot guarantee that every requested feature will be added.

Privacy

Information submitted in a support request is used to respond to and resolve your inquiry. For more details about how ItItIt handles information, read the ItItIt Privacy Policy.