App Support

Contact support

Email admin@yerimlab.com with a description of the issue. Please include your device model, operating system version, SensorStream app version, and the steps that led to the problem. Do not include passwords or other sensitive information.

Troubleshooting

For most issues, try these steps:

• Close SensorStream completely and reopen it.
• Confirm that your device has an internet connection.
• Review the app's requested sensor permissions.
• Install the latest SensorStream and system updates.
• Restart your device and try again.

Report a problem

If the issue continues, send support a screenshot or screen recording when possible. Explain what you expected to happen and what happened instead. This information helps us reproduce and resolve the problem.

Feature requests and feedback

Ideas and general feedback are welcome at admin@yerimlab.com. We review all feedback, although we cannot guarantee that every requested feature will be added.

Privacy

Information submitted in a support request is used to respond to and resolve your inquiry. For more details about how SensorStream handles information, read the SensorStream Privacy Policy.