App Support

Contact support

Email admin@yerimlab.com with a description of the issue. Please include your device model, operating system version, TokenTidy app version, and the steps that led to the problem. Do not include passwords, API keys, access tokens, or other sensitive information.

Troubleshooting

For most issues, try these steps:

• Close TokenTidy completely and reopen it.
• Confirm that your device has an internet connection.
• Confirm that any required file or clipboard permissions are enabled.
• Install the latest TokenTidy update from the App Store.
• Install the latest compatible operating system update.
• Restart your device and try again.

Files, text, and token counts

TokenTidy features may depend on text, documents, or other content you choose to import, paste, or enter. If a count or cleanup result looks unexpected, confirm that the source text is complete, the selected model or counting option is correct, and the content format is supported.

Report a problem

If the issue continues, send support a screenshot or screen recording when possible. Explain what you expected to happen and what happened instead. This information helps us reproduce and resolve the problem.

Feature requests and feedback

Ideas and general feedback are welcome at admin@yerimlab.com. We review all feedback, although we cannot guarantee that every requested feature will be added.

Privacy

Information submitted in a support request is used to respond to and resolve your inquiry. For more details about how TokenTidy handles information, read the TokenTidy Privacy Policy.